Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. However, we regret that we cannot accept cancellations of contracts for the purchase of products where foodstuffs have been opened - unless the items are of unsatisfactory quality. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error.
This does not affect your usual consumer rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed. Please Email or call us and we will endeavour to come to a resolution for you as soon as possible.
Upon cancellation of a contract we will refund customers all charges as soon as possible. We will request the products to be returned to us as soon as possible. Unless the product is faulty or of unsatisfactory quality we will ask the buyer to pay the return postage costs.
Rights of the seller
Meyart Coffee will adhere to distance selling regulations and the sales of goods act. We will also endeavour to contact customers as soon as possible in the event of any enquiries or complaints.
Rights of the buyer
Buyer’s rights under distance selling regulations
The regulations say that you:
1) Must be given clear information about the goods or services before you buy. This is called pre-purchase information
2) Must receive written information after you have bought the goods or services
3) Have a right to cancel your order within a seven day cooling-off period
4) Have a right to have goods or services provided within 30 days after the order was sent, unless otherwise agreed
5) Can get a refund if items aren’t delivered on the agreed delivery date. If no delivery date is given, you can get a refund if items aren’t delivered within 30 days of placing your order
6) Have a right to a refund if someone has used your payment card without your permission
7) Have a right to keep goods delivered to you that you didn’t ask for. These are called unsolicited goods.
Other legal rights
When buying at a distance you also have the same legal rights as you would if buying in a shop under the Sale of Goods Act and the Supply of Goods and Services Act.